Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues should be reported within 48 hours of delivery. 

You can contact us on sales@naturesgrub.co.uk. Please include your order number, description of your issue and any supporting to evidence to allow us to help in the most efficient manner possible. We will always aim to respond same working day.